Privacy policy
This privacy policy sets out how Big Dog Bed Company, Business Registration number 07688854 (England and Wales) uses and protects any information that you provide through www.bigdogbedcompanyco.uk and www.bdbco.vet .
Big Dog Bed Company is serious about ensuring that your privacy is protected. To carry out our business with you, we may need to ask you to provide certain information by which you can be personally identified. This information will only be used in accordance with that which is stated in this privacy policy.
Should Big Dog Bed Company need to make changes to this policy it will be updated and available on our website. Please note that it is your responsibility to check that you are happy with the policy and that you are happy with any changes. If this is not the case, you can ask for your details to be removed at any time.
Payment details as per your chosen method of payment which is accepted via Shopify . Your payment information is not held by Big Dog Bed Company
Why do we need this information?
We only use your information to provide goods which you have agreed to purchase from our site; to answer questions that you have asked, or to inform you about goods and services you have shown an interest in. We may use your details to contact you for marketing purposes, but this is very limited and you have the option to opt out should you receive a marketing email from us. We do not share your details with any other company for marketing purposes.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we are required to do so by law.
You may request details of personal information which we hold about you under the Data Protection Act 1998 or from May 25th 2018 under the GDPR. If you would like a copy of the information held on you please write to us.
Any personal information held by us, is done so purely to enable us to carry out our business with you.
In the case that you have provided details of a third party for the delivery of a purchase, it is understood that you have the consent of the third party to share this information with us. If the third party does not wish for their data to be held by us, either they or you can request for it to be removed at any time.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
Should you wish for the information held about you by Big Dog Bed Company to be deleted, please notify us. We will ensure that your information is deleted from our database and will notify you when we have done so, if you have requested for us to do so, by the method in which this has been requested by you.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have in place suitable physical, electronic and managerial procedures to safeguard and secure the information collected online.
Our website is operated via Shopify. Shopify do not have access to your payment details, but may have access to the details you provide for contact and delivery. Shopify will not pass your details onto third parties. Should you wish to have access to the data held about you by Shopify please contact us.
Our payments are processed through Shopify who use your payment details to process payments. Your details are held for a limited time to ensure any ongoing disputes are resolved. At the end of this time, your details are deleted from the www.square.co.uk data base. Should you wish to have access to the data held about you by www.square.co.uk please contact us.
Cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We may use traffic log cookies to identify which pages are being used. We only use this information for statistical analysis purposes and then the data is removed from the system. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our site contains links to other websites. Should you choose to use these links, we do not have any control over other websites and cannot assure your data protection and privacy for these sites. Please see the privacy protection site of that website for details.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Big Dog Bed Company (the “Site”).
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including payment card numbers), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may share your Personal Information to comply with applicable laws and regulations, or to otherwise protect our rights.
Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@wufdesign.co.uk or by mail using the details provided below:
Big Dog Bed Company
[Re: Privacy Compliance Officer]
Big Dog Bed Company Ltd, 41 Bradley Road, Nuffield, Henley-on-Thames, RG9 5SG, United Kingdom